3cat Privacy Policy — How We Protect Your Information
User privacy is a top priority for the 3cat platform. This document clearly explains what information we collect, how it is used, and the rights you hold as a user.
Information We Collect
When you register and use the 3cat platform, we collect several categories of information to ensure the service operates smoothly and securely. All data collection is carried out transparently and solely for the purposes stated in this Privacy Policy.
Account Information
During registration, we require a username, an active email address, and a user-chosen password. This information is used to create and verify your account identity. You may also be asked to provide additional information during the identity verification process for security purposes.
Device & Browser Information
We automatically collect technical information when you access the Platform, including device type, operating system, browser type, IP address, and session data. This information helps us detect suspicious activity and maintain Platform stability.
Payment Information in MYR
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we retain transaction records including the payment method used (FPX, Touch 'n Go eWallet), amount, timestamp, and transaction status. We do not store your full bank card number or banking password — such sensitive information is processed directly by recognised third-party payment providers.
Usage Data & In-Platform Behaviour
We log activity within the Platform, including games played, bets placed, session duration, and interface interactions. This data is used for security purposes, fraud detection, and improving the user experience.
Purpose of Data Use
The information we collect is used solely for legitimate purposes related to the operation of the 3cat Platform. We do not sell users' personal data to any third party for marketing purposes.
The primary purposes for which data is used include:
- Creating and managing user accounts and verifying identity.
- Processing deposits, withdrawals, and financial transactions in MYR.
- Detecting and preventing fraudulent activity, misuse, or unauthorised access.
- Complying with applicable legal and regulatory requirements.
- Providing effective customer support when you contact us.
- Sending important account-related communications such as transaction confirmations or security notices.
- Improving Platform functionality and stability based on general usage patterns analysed in aggregate.
Cookies & Tracking Technologies
The 3cat Platform uses cookies and similar technologies to enhance the user experience and ensure session security. Cookies are small text files stored on your device when you access a website.
Types of cookies we use:
- Session Cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your language settings and display preferences so you don't have to reconfigure them each time you access the Platform.
- Security Cookies: Used to detect and prevent suspicious activity or unauthorised access to your account.
- Analytics Cookies: Collecting aggregated (non-individual) usage data to help us understand how users interact with the Platform and identify areas for improvement.
Most browsers allow you to control or disable cookies through their settings. However, disabling certain cookies may affect Platform functionality or your ability to log in.
Data Storage, Security & Third-Party Sharing
Security & Data Storage
User data is stored on servers protected by appropriate technical security measures. We use encryption to safeguard data during transmission and storage, particularly for account information and financial transaction records. Internal staff access to user data is restricted to those who require it for operational purposes only.
Data is retained for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal requirements. Once no longer needed, data will be deleted or anonymised.
Sharing with Third Parties
3cat does not sell or rent users' personal data to third parties for marketing purposes. We only share information in the following circumstances:
- Service Providers: We share necessary information with payment providers (such as FPX processors) and technical service providers that support Platform operations. These parties are bound by strict confidentiality agreements.
- Legal Requirements: We may disclose information to the relevant authorities where required by law, court order, or valid legal process.
- Rights Protection: Information may be disclosed to protect the rights, property, or safety of the Platform, other users, or the general public.
User Rights, Policy Amendments & How to Contact Us
User Rights Over Personal Data
As a 3cat platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold in relation to your account.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. Basic account information can be updated directly through your account settings page.
- Right to Erasure: You may request account closure and deletion of your personal data, subject to record retention requirements prescribed by law and platform terms.
- Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your data for specific purposes.
Amendments to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the Platform. Any significant changes will be communicated via a notice on the Platform or by email. The "Updated" date at the top of this page will reflect the date of the latest revision. Continued use of the Platform after any amendments constitutes your acceptance of the updated Policy.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 3cat support team via email at [email protected]. We aim to respond within a reasonable timeframe. You may also refer to the FAQ for further information on how we handle user data.