3cat Responsible Gaming — Play Mindfully & Safely
3cat cares about the wellbeing of every user. This page provides guidance, self-control tools, and important information to help you enjoy online entertainment in a healthy and responsible way.
3cat's Commitment to Responsible Gaming
3cat believes that online entertainment should remain a source of enjoyment, not stress or burden. We take our responsibility seriously — not just by offering games, but by ensuring every user has access to the information and tools they need to play in a controlled and healthy way.
Responsible gaming isn't just a tagline at 3cat — it's part of how we operate. We're committed to helping every user make informed decisions about the time and money they invest in entertainment, and we're always here if you need support.
This page is designed for Malaysian users who want to better manage their playing experience — from setting personal limits to seeking professional help when needed.
Identifying Risky Playing Behaviour
It's important to recognise the early warning signs that your use of the platform may be starting to affect your daily life. These signs don't mean you're weak — they're signals that it might be time to pause and reassess your gaming habits.
Watch out for these signs in yourself or someone you care about:
- Finding it hard to stop playing even when you had planned to.
- Using money intended for daily necessities — such as bills, food, or debt repayments — for playing.
- Playing longer or spending more than you originally planned.
- Feeling anxious, irritable, or restless when not playing.
- Hiding playing activity or the amount spent from family members or friends.
- Trying to recover losses by continuing to play (commonly known as "chasing losses").
- Neglecting work, family, or social responsibilities because of playing.
If you recognise one or more of these signs in yourself, we encourage you to use the available self-control tools or reach out to our support team.
Tips for Setting Personal Time & Budget Limits
One of the most effective ways to maintain healthy play is to set your limits before you start — not during or after. This proactive approach helps you stay in control without having to rely on in-the-moment decisions that emotions can easily influence.
Time Limit
- Set a daily or weekly playing time limit before starting a session.
- Use your phone's timer as a cue to stop.
- Take a break of at least 15 minutes every hour while playing.
- Avoid playing late at night or when you're feeling tired or emotionally stressed.
Budget Limit in MYR
- Set a maximum amount in MYR (RM) that you're comfortable spending each week or month, and treat it as an entertainment cost — not an investment.
- Never play with borrowed money or funds needed for essential expenses.
- Once your budget limit is reached, stop playing for the set period — no exceptions.
- Track your gaming spending regularly to monitor your usage patterns.
Self-Control Tools on the 3cat Platform
3cat offers several self-control tools that users can use to manage their gaming experience. These options are designed to empower users to make better decisions about how they use the platform.
You can set daily, weekly, or monthly deposit limits in MYR through your account settings. Any request to increase a limit will go through a waiting period to ensure the decision is made with a clear head.
If you feel you need a break from the platform, you can request a cooling-off period ranging from a few days to a few weeks. During this time, your account will be temporarily deactivated.
For those who need a more serious step, self-exclusion allows you to block access to your account for an extended period. Contact our support team at [email protected] to apply for this option.
Minor Protection
The 3cat platform is strictly for adults aged 18 and above. We take the protection of minors very seriously and have multiple measures in place to ensure the platform remains inaccessible to children and teenagers.
Protective measures we have in place:
- Age verification during the account registration process.
- The right to request additional proof of age at any time if there is reasonable doubt.
- Immediate closure of any account found to be owned or used by a minor.
For parents and guardians, we encourage you to:
- Ensuring your login credentials are always protected with a password your children do not know.
- Using parental control software on devices shared with children.
- Have open conversations with your children about the risks of online gambling and the importance of age limits.
Life Balance & Seeking Professional Help
Playing on an entertainment platform like 3cat should be just one small part of a balanced life — not the main focus. A healthy lifestyle includes meaningful social connections, physical activity, fulfilling work or studies, and quality time with family.
If you find that online gaming is starting to take up too much of your time, money, or attention, that's a good moment to pause and consider seeking help. Reaching out is a sign of strength, not weakness.
If you or someone you know needs help with a gambling problem, here are some resources you can reach out to:
- Talian Kasih: 15999 — Family and individual support line by the Ministry of Women, Family and Community Development Malaysia.
- Befrienders Malaysia: 603-7627 2929 — Emotional support and crisis counselling.
- Licensed counsellors: Speak to your GP for a referral to a qualified counsellor or psychologist.
For direct enquiries to the 3cat team regarding self-control options or exclusion requests, please contact us at [email protected]. You may also refer to the FAQ page for answers to frequently asked questions about account controls.